DG
Dale G
1 reviews | Active since Sept 2015
06 Jan 2021, 14:55
Do not trust Discovery Health with debit orders to your bank account
I have experienced appalling follow-through from Discovery Health when requesting the cancellation of my gym benefit. I requested cancellation on 28 October, 2020, a month in advance, as per the terms of the contract. My bank account has continued to be debited for fees which I do not owe. This, from a company which has benefited from more than 20 years worth of business from me. I continue to be spoken to with respect when I call their help line, but actions speak louder than words. In fact, my experience with Discovery whenever it has to do with how they handle debit orders is atrocious. I have since requested cancellation of all my cover with them, on 1 January, but expect a similar battle to ensue.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
07 Jan 2021, 07:58Dear Dale
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply07 Jan 2021, 07:58
Official
Dear Dale
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
13 Jan 2021, 16:09Dear Dale
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply13 Jan 2021, 16:09
Official
Dear Dale
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
DG
Dale G's updateReviewer Update
13 Jan 2021, 16:21My original request from 28 October 2020 to cancel my virgin active gym benefit is still unresolved. A calendar month's notice to terminate at the end of November last year.
On 1 Jan, 2021, Virgin Active sent me a message, stating "The termination will take effect on 31-01-2021 as dated by Vitality"! This absurdity, despite explaining to multiple people and both Discovery Health and Virgin Active acknowledging my original 28 October termination request. This reply indicates that they're only processing the October 28 request to occur by the end of January. Totally unacceptable!
As has been the case since the beginning of this issue, where follow-ups from Discovery staff don't occur and when they promise to action something, a reply is received from someone else, clearly showing that all previous communication and acknowledgements are ignored.
On 1 Jan, 2021, Virgin Active sent me a message, stating "The termination will take effect on 31-01-2021 as dated by Vitality"! This absurdity, despite explaining to multiple people and both Discovery Health and Virgin Active acknowledging my original 28 October termination request. This reply indicates that they're only processing the October 28 request to occur by the end of January. Totally unacceptable!
As has been the case since the beginning of this issue, where follow-ups from Discovery staff don't occur and when they promise to action something, a reply is received from someone else, clearly showing that all previous communication and acknowledgements are ignored.
DG
Dale G's update13 Jan 2021, 16:21
Reviewer Update
My original request from 28 October 2020 to cancel my virgin active gym benefit is still unresolved. A calendar month's notice to terminate at the end of November last year.
On 1 Jan, 2021, Virgin Active sent me a message, stating "The termination will take effect on 31-01-2021 as dated by Vitality"! This absurdity, despite explaining to multiple people and both Discovery Health and Virgin Active acknowledging my original 28 October termination request. This reply indicates that they're only processing the October 28 request to occur by the end of January. Totally unacceptable!
As has been the case since the beginning of this issue, where follow-ups from Discovery staff don't occur and when they promise to action something, a reply is received from someone else, clearly showing that all previous communication and acknowledgements are ignored.
On 1 Jan, 2021, Virgin Active sent me a message, stating "The termination will take effect on 31-01-2021 as dated by Vitality"! This absurdity, despite explaining to multiple people and both Discovery Health and Virgin Active acknowledging my original 28 October termination request. This reply indicates that they're only processing the October 28 request to occur by the end of January. Totally unacceptable!
As has been the case since the beginning of this issue, where follow-ups from Discovery staff don't occur and when they promise to action something, a reply is received from someone else, clearly showing that all previous communication and acknowledgements are ignored.
DG
Dale G's updateReviewer Update
13 Jan 2021, 16:22I have also not received any refunds for the debit orders.
DG
Dale G's update13 Jan 2021, 16:22
Reviewer Update
I have also not received any refunds for the debit orders.