TA
Tiffany A

1 reviews | Active since Jan 2022

27 Jun 2024, 16:11

DO NOT JOIN DISCOVERY IF YOU ARE PREGNANT!!

Discovery is by far the worst medical aid I have ever dealt with in my entire life! I regret with all my heart joining them

My pregnancy has been made extremely miserable by them! They are refusing to pay a claim from my gynecologist and their reasoning behind it is the dumbest thing I've ever heard in my life! The sales agent never ever advised me about any referal process all she advised was for me to activate the maternity benefit on my app which I did and then after my waiting periods I may start using my maternity benefits

I have logged this issue to the ombudsman as I have multiple calls where they admitted that this was their fault and that it would be sorted

Thabo/Thato is the most useless manager as he advised my husband that this would be sorted out and they will contact my husband the following day, that was 1 week ago and no one has contacted my husband! Instead we have to keep calling them!!!

I hate this medical aid and I will do everything in my power to prevent new clients from joining! I'm taking this to social media and also contacting blogs to write about this

Enough is enough with these *******!!

0
Replies (2)
Discovery Health
Discovery Health's reply28 Jun 2024, 07:07
Official
Dear Tiffany A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Jul 2024, 08:21
Official
Dear Tiffany A

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team