mM
mveeden M

1 reviews | Active since Sept 2016

26 Sept 2016, 06:12

Do not fall ill when out of SA!

<p>I fell ill on an international business trip and submitted a very detailed report from the doctor who treated me. <br />The whole visit to the hospital cost around R14,000.<br />I have submitted the claim and was requested to prove that I was in that country at that time. <br />I submitted copies of my passport and electronic airline ticket. <br />So, the fact that I was treated in a hospital in another country and that I submitted airline tickets is not enough proof that it was me who received treatment and makes the claim basically the most challenging thing ever. <br />Be careful when falling ill in another country - clearly Discovery will make every excuse in the book but pay your very valid claim.</p>

0
Replies (3)
Discovery Health
Discovery Health's reply26 Sept 2016, 11:41
Official

Good day maria-van-eeden

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

mM
mveeden M's update27 Sept 2016, 12:02
Reviewer Update

Still no feedback..... I actually did not expect this kind of (no) service from Discovery...

Discovery Health
Discovery Health's reply29 Sept 2016, 16:11
Official

Good day maria-van-eeden

We have emailed you confirmation that this query has been resolved. Please let us know if you have any questions.

Regards
Nirvana