Do everything at once...

I went to Spec Savers for my eye test on 19 December. I need glasses, but didn't have time to select a frame on the day of my consultation. When I went there yesterday to choose a frame, I was told Discovery will pay for this from the 2018 benefit, not the 2017 consultation date. Not treating your clients fairly at all... This specific branch closed from 23 Dec - 2 January, and I went away from the 20th - 3rd, therefore I only had time yesterday.