Do Better!

No Discovery Health, you can do better. On Friday, 14 June 2024, I called your call centre and the call got cut off between me and the agent, I thought the agent would call me back as he had already done the security check, nothing! Today I call in again and I was told to hold, I was holding for almost 30 minutes, the agent didn't even come back to apologize and ask that I continue holding, at this point I wasn't even sure if I was still connected because all I was listening to is that awful music! I want to know if my mom, who is my dependent, has been successfully registered on the PMB program???? She did blood tests and the Dr's side submitted all necessary documentation but there wasn't any confirmation received if this was successful. Now I try to call and I still don't get help but Discovery will be quick to say we must rate the service!!!