Do 16 yrs on Classic Comp count for nothing?

So I broke both ankles. To save on costs i was moved from the Olivedale Hospital to a Stepdown Facility in Bryanston where you not only paid for the doctor but for physio and meals and everything else - EXCEPT the R500 admission fee. Help me please - what am i not understanding? In order to lay in the facility you need to pay an admin fee - understandable - they say pay and i paid. You now, despite having paid for EVERYTHING else, don't want to reimburse me for the admin fee as it doesn't have a code. A code, really. I have been with DISCOVERY for 16 years, on the Classic Comprehensive for all 16 of those years. I believe many people dropped from the higher plans - yet I remained. You want to treat me like this over a R500 admin Fee? The facility says there is no code, you say you want a code - where does this leave me? I had no choice but to pay or else i couldn't stay. Still in sheer agony, is it really fair to burden me with this? R500 yet you paid for everything else, without me paying the R500 there wouldn't have been anything for you to pay as they would not have given me a bed! Follow the sequence of events and i am sure you will reach a logical conclusion and reimburse me accordingly.