DISVOVERY MEDICAL AID Worst rogues PLAN CHAN

In November 2018 I needed to make plan changes but the call centre could not advise me on how the change would affect my husband chronic meds. Now in Jan 2019 be is unable to get the medication he needs. Apparently Formulary was not available. How are paying members meant to make informed decisions if all the information is not available at the time. Now they won't do any plan changes for a whole year since the closing date for changes was 31 Dec a mere 4 days ago. I am willing to pay in price difference but they wont make an allowance based despite me not been given all the information to make a proper decision. DISCOVERY is the WORST MEDICAL AID in SA.