Disvovery Health BAD CUSTOMER SERVICE

The medical aid company with the worst admin and consulting service. I have been struggling since 25 April 2020 to get discovery to allocate a payment to my medical aid account. after speaking to 10 different consultants they still did not sort it out. At one stage a consultant rather called me demanding me to pay an outstanding amount for my medical aid savings (MSA), yet I''m in credit with my MSA account. During this Covid19 uncer*****y and being unemployed and trying to keep my medical active, today is the 22 May and this payment is stilln ot allocated. Can you imagine how frustrated I am. Being Unemployed, I wish I could walk up to the Customer service Department and tell them to employ me and show them how to treat clients in this country. They are quick to demand money without doing a research and all one hear is "I am so sorry for this", each and every consultant tell you the same "I'm sorry" but no one calls back and how if the matter has been resolved. I have exhausted all my minutes by calling discovery, moved a Dr's appoinement and query still not resolved.