Dissatisfied discovery member

Recently went from my parents medical aid to joining my own. I was asked to be removed from my parents medical aid before joining mine. I Specifically asked discovery if I would be put on a waiting period and was told no. Now I have a waiting period of 3 months even though I am paying my medical aid… and cannot get my contacts which are extremely important for my day to day life. I can’t go for GP visits or get medication. I have called multiple discovery numbers and not one person was able to give me a proper answer as to why this waiting period has been app****. My previous plan allowed the same benefits as the one I am on now and yet they will not allow me to continue to use the benefits for 3 months. It was a nightmare to join the medical aid in the first place as the service was shocking and they kept putting me in a medical aid that I had not chosen, now I’m back to continuously emailing and phoning and not getting any proper answers. Very poor performance from discovery and extremely dissatisfied and disappointed I chose this medical aid.