Dissatisfied customer

Why is the feedback taking so long or review two weeks is really unacceptable to a paying customer no one has called to explain why we have been delayed I've not expected thus type of service .

Hi discovery .

I recieve correspondence from your department I called and spoke to Veronique who clearly didn't know what she was doing said she was going to speak to her manager and come back to me she left me hanging on the line 15 min no refreshing of the cx what type of service is this pathetic I am calling to sort my problem out and this girl puts me on hold because obviously she needs to rush home in the hopes I drop the call 15 min on hold no refreshing cx really bad service I still could not query my complaint as now your centre is closed .

Hi Discovery I've spoken to a consultant who advised they are investigating my case said they will reach out to my dr as I was unaware of my condition can I kindly get feedback as I need to know where I stand .

I really did not imagen the service of discovery is so poor cx can not wait so long for updates .

I've spoken to the agent on case p****lo not very friendly sounded asleep she advised not to use the medical aid till review is done can take two weeks I pay for the service but can't use it what's the point of having this it's already the second week with her how much longer will this take I need an answer not Disvovery dragging my case as I can take my money to pay for an actual service I've not been so frustrated with a company like this .