Dissatisfied client ,shoddy service, you sell a product that you cannot deliver on.

Im super disappointed with Discovery to say the least. It was such an ordeal to have my daughter come off my medical aid and go on her own medical aid. 13/02/2025 we started the completion of the forms and submitted it on this date with all the relevant documentation, even my information as the account holder. +/-23 pages (inc attachments) 16/02/2025 an e-mail was received to say that no attached were sent through, the funny thing is that I cc my daughter in when i submitted the documentation, so we both quickly had a look at the sent document , and low and behold the attachments were in the e-mail. We resubmitted it twice on 16/02/2025. 17/02/2025, another e-mail was received advising the same as above. My daughter called them in my presence ( now I'm not going to put the names of the consultants/administrators I spoke to throughout this process , but should you require this, ill gladly provide the name and dates ), and they confirmed that they received the documentation, and she gave them verbal consent to add me onto her profile as a third party. This "apparently" was done. Each day she either received a call or an e-mail saying that the documentation was missing, despite the fact that they telephonically confirmed that they received it. I called and spoke with various people ( as mentioned above), they wanted permission to discuss it with me, even though it was given, and it was supposedly put onto the file notes. I found out that my daughter had various profiles open because the new business administrators did not capture her ID, and that is why numerous new business administrators were calling her to get the business , ( totally infuriating ). Initially Discovery did a role swap from taking her as a child dependent on my profile to an adult dependent on my profile, despite the fac that I advised them that she is going on her own. She was called twice again to ask if she wants a broker, of which she categorically said no. She then received her WhatsApp message with her medical aid number and welcome package. Believe me even after that the calls still perused. I call the new business numerous times to ensure that the debit order date runs off on 20/03/2024, and was told to speak to customer service, of which I did on several occasions, they confirmed to me that the debit order will run off on 20/03/2025. I called Discovery them on a daily basis, as I have no faith in there administration process , only to be told on the 25/02/2025, that a debit order ran off on the 24/02/2025 and the debit order will go off on my account 01/03/2025. Please can I find out WHY WHY WHY, after we were informed by the customer service division would not, happen, but it did. A company as large as Discovery health, your service is shocking. There were no funds in my account but the debit order went off , causing me to incur bank charges for the debit order bouncing. DISCOVERY this is not fair. I need this nonsense to be resolved, why do you treat your clients like this. From what I can see, its not only me that is encountering shoddy service. I want my bank charges refunded asap. What you say , and what you do are complete opposites. I will keep writing on his platform until this matter is resolved.