Dissatisfied after poor service on obtaining an Authorisation code for X Ray and Specialist visit

I have been trying to get authorisation since 15 March 2025 after my ankle fracture operation which took place during November 2024 to visit the orthopedic surgeon. I have been told to visit the GP to obtain authorisation. I have done so since March 2025 and went back three times up to date, which is now already September. No feed back, no sms, no email. I have been phoned by the GP to ask whether I got the email that it has yet again being declined. I do have cover available, but I have been told that they need more recent X rays etc. Which of co**** I cannot obtain unless I get authorisation. Which keeps on being declined. Which means except for the fact that my monthly fee is almost R4000 that they are trying to force me to make payments out of my pocket. I have bee retrenched October 2024 and rely on family to cover my medical contribution at MY salaried rate. They are able to see my medical history. But this is how they treat it whilst I have been struggling for over 5 months to get an authorisation. I have followed their instructions to the T. I am very dissatisfied and would not recommend their services as a solution to your medical needs. Looking forward to see how this will be resolved as neither the GP not the Specialist knows how to take this further after being declined again. I have not even received a notification that this was declined, was phoned by the GP to inform mr to check my email. Nothing received yet again. This is horrible since operation area is painful, sensitive and prevents me from driving a car without enduring pain.