Dissatisfied about the

Good day,

I’m stranded here in the hospital(Casualty ) my daughter is not feeling well. I’m on a smart classic plan.

I am advised to pay R900 for the Dr’s. Nowhere in the brochure does it state that I need to pay the Dr’s. I read page 10 of the brochure it says emergency are covered in full I just need to go straight to the hospital. What does that mean ? I’m numb and shattered.

How can your company omit such important information? This is totally ufair and I’m totally dissatisfied , disappointed and disgusted at the same time.

Please let’s not argue about this . Please change my medical aid to Key Care plus at least there I know there is a fee I need to pay for casualty. Call the CEO whoever you need to call to change this plan with immediate effect.

I pay more than R3k for my family on this plan only to get this.

I can’t afford to pay R900 each time my family has to go to casualty guys nooooo! This is not fair . For me to be writing this message @ 00:28

Please call me as soon as possible