Dissatisfaction with Discovery Vitality Program

I’m very unhappy with the rewards of the vitality program. I have the following issues: 1.Store Vouchers that don’t work: I bought 2 vouchers(checkers and Vida) with discovery miles . When I went to use them at the respective shops they were faulty. I reported this at Discovery I was told they are investigating. The Checkers issue was reported on the 4th of Feb. 3 weeks later I am told they are still investigating. This must be a serious commission of enquiry.

2. Healthy food rewards not being payed: I am also not receiving my healthy foods rewards especially for the recent months despite having spent on healthy food at their partners.

3.Being tossed around: Furthermore when I reached them on their platforms I was tossed around between WhatsApp bot and their call centre which provided zero solutions. Their agent are not solution driven and the would say no to every suggestion without other alternative options.

4. Expected Outcome: Checkers Voucher must be activated and work at the store. Vida miles must be returned to my account. Healthy food rewards must be credited to me for all my qualifying purchases