RN
Rob N
1 reviews | Active since Feb 2025
30 Sept 2025, 08:21
DISSAPPOINTED
I have been with Discovery Medical Aid for some 25 years. It was with great sadness that I finally decided to leave as their service was so poor. I think I have now found a better Service Provider. Discovery then sent me an online Questionaire to complete. Sadly each response with a Number Rating came back "Sorry I am unable to understand that"!! Terrible!!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
30 Sept 2025, 10:03Dear Rob N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply30 Sept 2025, 10:03
Official
Dear Rob N
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
01 Oct 2025, 15:48Dear Rob N
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team
Discovery Health's reply01 Oct 2025, 15:48
Official
Dear Rob N
We have been in contact with you.
Regards Discovery Health Servicing Team
We have been in contact with you.
Regards Discovery Health Servicing Team
RN
Rob N's updateReviewer Update
02 Oct 2025, 06:54I must compliment Discovery for following up as they promised and I received a call from Trish D at 15h35.
As I was driving I asked for her to send me her email address which she promised to send me and which I am still waiting for?!
In addition, I tried to phone her back but the landline she used does not accept calls for some reason?!
As I was driving I asked for her to send me her email address which she promised to send me and which I am still waiting for?!
In addition, I tried to phone her back but the landline she used does not accept calls for some reason?!
RN
Rob N's update02 Oct 2025, 06:54
Reviewer Update
I must compliment Discovery for following up as they promised and I received a call from Trish D at 15h35.
As I was driving I asked for her to send me her email address which she promised to send me and which I am still waiting for?!
In addition, I tried to phone her back but the landline she used does not accept calls for some reason?!
As I was driving I asked for her to send me her email address which she promised to send me and which I am still waiting for?!
In addition, I tried to phone her back but the landline she used does not accept calls for some reason?!
Discovery Health's replyOfficial
02 Oct 2025, 13:31Dear Rob N
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
Discovery Health's reply02 Oct 2025, 13:31
Official
Dear Rob N
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
We are busy investigating your query and will contact you soon.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
02 Oct 2025, 18:07Dear Rob N
We sent you feedback via email.
Regards Discovery Health Servicing Team
We sent you feedback via email.
Regards Discovery Health Servicing Team
Discovery Health's reply02 Oct 2025, 18:07
Official
Dear Rob N
We sent you feedback via email.
Regards Discovery Health Servicing Team
We sent you feedback via email.
Regards Discovery Health Servicing Team