Dissapointing Service from Discovery

I have been struggling for 3 weeks with little to no feedback being received from Discovery despite endless calls and emails.

Quite simply my mother is a dependent on an existing Discovery Medical Scheme, she now wants to be the Principal Member of the scheme.

Therefore I found out that I needed to do a new application as well as a 3rd party consent form which is what I did, I then received an email asking me to indicate who my broker was. I rep**** indicating that no broker was used which is why I had crossed out that section on the form.

That was weeks ago, when I called today they told me they cancelled the application and it would have to be resubmitted online and that a lady named Terry would contact me from Direct, I am still waiting.

My mother has to be live on the 1st of January on the scheme or it will be a massive problem. I had given sufficient time to do this (more than a month before) and it has taken them this long to do anything and even that is now not a favourable response.

This is an unacceptable time to wait.

I literally want to give Discovery more money / business (Principal Members pay more) and somehow this means nothing.

I am a registered 3rd party (consent).

I need this to be resolved this week PLEASE as I cannot not have my mother on a medical aid.

This is EXTREMELY URGENT.

Thanks, Jon