RW
Roxanne W

1 reviews | Active since Aug 2012

10 Mar 2017, 11:50

Dissapointed with medical aid plan - Classic Delta Saver

<p>Hi All,</p> <p> </p> <p>I wish to share my story with you all to please be aware of your medical aid plan.</p> <p> </p> <p>I have been with discovery health for 10 years. I have never had a problem with my plans until now. I find the plan Im on is very rescricted and when reading the brochures I would even say FALSE advertising. For example, I read on their brochure that they will cover the costs of a registered midwife and a home birth is fully covered from the hospital plan. I thought this is great, upon further investigation, I find out that there are NO midwives in the Western Cape that they fully cover. The mid wife I spoke to said the most the medical aid has paid out is R4000 when the birth is almost R9000. This was so dissapointing to find out. To think I have full cover and then to find out I will have to pay in thousands for the birth experience I would like.</p> <p>Because I am pro natural birth and factoring in the high C-section rates in hospitals its important to me who I have as a gynecologist. I then found a pro natural birth gynea based at Vincent Pallotti. I do have cover for this hospital so I thought this will be the next best option. When phoning the gynea I found out that you have to pay in and claim back from the medical aid. Who has R13 000 to pay upfront for a birth? I then found a gynea that is within medical aid rates and that is pro natural birth but I dont have cover for Tokai Melomed Hospital. If I choose to use this hosptial I have to pay in about R7000 and I dont have the option to change my plan to Coastal Saver.</p> <p> </p> <p>This experience has left me so dissapointed and fustruated. I either have to pay in thousands of rands to have the birth experience I would like or settle with a gynea Im not happy with and a hospital I didnt want to go to...</p>

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Replies (3)
Discovery Health
Discovery Health's reply10 Mar 2017, 11:59
Official

Dear toerox01

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Mar 2017, 14:23
Official

Dear toerox01

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Mar 2017, 14:24
Official

Dear toerox01

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team