Dissapointed with Discovery

We have been discovery members for 17 years with member number ***. We have never experienced a problem with the scheme. My wife is in absolute pain and has history of cysts and unexplained abdominal pain. She was referred to a specialist by her GP and the specialist immediately wanted to admit her to Hilton Life Hospital in Pietermaritzburg. She has been sent there twice in agony to be admitted and both times Discovery have declined the admission and sent her home despite a detailed and urgent request from the specialist. On their decline form there is no specific reason other than its not suitable clinically. Discovery has gone down hill very badly, i had a similar incident where they wouldnt pay for a Lancet bill while was hospitalised. Not happy at all with their lack of compassion, service