Dissapointed Poor service

I called discovery health on the 11th of July since it has been four months after my membership was terminated requesting for a refund on my savings I was told I will be paid on the 16th of July by a consultant I never receive the money I called discovery on the 17th I was surprisingly told that my banking details are not updated Which I find strange because both me and my fiance joined discovery together field out the same forms filled out our banking details I was made to feel out a form to update my banking details I was given and that’s a check has been sent out without confirming my residential address it was sent to my old address They will have to cancel the check and deposit the money to my account I was given several reference numbers it took four working days for my banking details to be updated I was told a forced EFT will be made till today I’m still calling discovery to deposit the funds to my account, The service is shocking civil rights escalations have been made still no joy