Dissapointed Loyal Member

Good day. I have app**** for PMB for assistance with a buggy for my daughter last year and it was approved however not all the amount was approved. I had to save up for the amount that was not covered and now have it. The supplier then claimed and came back stating that their claim was not approved because the application was not under PMB. I contacted Discovery via emails and call center to ask what is the way forward and to this day I have not received any feedback. On my last call which was on 14th March 2024 I was told the matter is at the Exception Department however when I asked what is their turnaround time no one knew. May I please have feedback on this matter? I have therapy sessions for my daughter that she's currently partaking in and they require a buggy because we're unable to carry her for long as it is a long walking distance also for her posture to improve we need one soonest. I'm frustrated because no one is in contact with me and I constantly follow up. Kindly assist.