Dissapointed in level of service

Membership number: Mrs SV Jantjies - *** ***<br> <br> I am disappointed in the service that I have received from Discovery as a member. I am a pensioner and cannot afford my medical aid anymore, I requested for my daughter to send a cancellation for the end of March which was submitted with sufficient notice, they refused to accept my notice as it came from a different email to what you have on record, I am a pensioner, I do not always have access to email, I rely on my daughter's assistance. I have explained this. I've had calls from Palesa confirming that my membership will be cancelled end March, email from Rochelle Burger asked if I wanted it cancelled end March and I confirmed yes, then I receive a certificate showing the cancellation date as end of April, with a follow up call from Charne, who just has a bad attitude, and is very unhelpful...and still refuses to correct the error. The service from your consultants and how you treat your members is giving Discovery Health a bad name and you should consider treating your members, including pensioners fairly. I am forced to cancel my membership but if I had a choice to join again, I would think twice.