DISSAPOINTED IN DISCOVERY HEALTH

Item: Discovery Health
Rating: 1
Author: Annelise S

I'm so disappointed at Discovery, I was admitted to Netcare Alberton on the 28th February 2025, a scope was done while I was in hospital now, they paid over R 9 000.00 from my MSA. I logged a query and Kholeka *** came back saying my query has been rejected because there is a code missing on the scope report. Why should the patient be liable for charges if their doctors' reports are not correct?

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

11 Apr 2025, 07:02

Dear Annelise S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply11 Apr 2025, 07:02

Official

Dear Annelise S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Annelise S's updateReviewer Update

14 Apr 2025, 12:04

Good day

I have not received feedback regarding my query.

Annelise S's update14 Apr 2025, 12:04

Reviewer Update

Good day

I have not received feedback regarding my query.

Discovery Health's replyOfficial

14 Apr 2025, 12:34

Dear Annelise S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Apr 2025, 12:34

Official

Dear Annelise S

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team