Dissapointed frustrated service recived

<p>I have joined a new company 1st August 2016. My previous memeber has been withdrawn from the company. But discovery health only advised me that the new comoany needs to re instate the membership. Understood. But no one told me how long the process takes. So to date i and my duaghter is not covered due to this highly long and frustarting process. New employer has already sent thru the new documnets on the 1st of August 2016 and i have followed up with employer and discovery health numersouly. So everytime i call each consultant tells me the same thing. Sir you have to wait 3 to 5 days. One consultant insulting my intelligence countes the number of days. So stating that they not undertanding me and what i need i dimissed the call. So this weekend my duaghter got really ill. Yes we could not use the medical aid and cost me R1600 out of my pocket but it is easy for thr medical aid to say we can back date the claims and pay out. This kind of service is really ridiculous and i can be lucky and thank God that i did not have to admit my daughter into hospital. I have been a memeber for 12 years and this is the service i get after this long been loyal. Belive this will bebthe last year i use this medical aid and move to a medical aid that can cover me and my family at any curcumstances. Good by discovery. Go discover value for customers needed....</p>