Dissapointed customer

<p>I have always held Discovery in high esteem & readily recommended their medical aid.</p> <p> </p> <p>It really dissapoints me in which my recent query has been handled. It is 6 weeks later. No real solution. Just a whole lot of confusion on the side of Discovery. Something so simple has turned into a complete mess and no one has a clue what is going on. Oh but they will look into. Well they been looking for weeks. No resolution.</p> <p> </p> <p>I have been given endless promises of call backs no more avail. I called through numerous occasions, each time having to explain myself to a new consultant everytym. Funny thing is each person I speak too has notes and calls recorded yet still no idea what is going on.</p> <p> </p> <p>What makes this worst is that I am being treated for 3 chronic conditions and yet no one cares about the current stress that Discovery has put me under in the last couple weeks. I spent almost 50 days in hospital in 2016 and If I land up in hospital again mow. It will be because of your Chronic Call centre.</p> <p> </p> <p>I am desperately for help. And I was told they will respond quicker on hello peter than their own complaints department. Well let's test the theory!!! </p> <p> </p> <p>Highly dissapointed customer.</p>