Dissapointed and disgusted client

I have been on Discovery Medical Aid for more than 10yrs during my employment. Since the year 2020 when I was laid off I decided to take the lowest contribution plan. It's been okay for the last 2yrs and have been paying R1380. This year 2023 my contribution increased to R2801, mind you I am still unemployed and only getting money from my preservation fund that is less than R8000. If this is not **************** I don't know what it is. I was requested to send my 3months bank statements. I did and guess what all the deposits on my account are taken as income, borrowings from friends and family to survive etc that only appear in one month and not the next. How is that called income? When I pay back those people are they going to be taken into consideration. How does this work seriously, is it on a month to month basis where one month is increased and the next decreased?