Dis*******
Discovery is bladdy useless and a bunch of ******, so I signed up for my own medical aid on the 4th October instructing the advisor that everything from my old medical aid *** needs to be transferred to my new medical aid ***, and he said it will be done on the 1st November only thing he mentioned I should call back on the 1st November to move my vitality over when everything is in effect, I then called the 1st November and got a completely different story. And I still haven't gotten feedback yet. Reference no *** so this morning came i tried to place my order for my chronic medication via medxpress and the now the chronic medicine is coming off my medical savings account which wasn't the case on my previous medical aid ***, I then called discovery today about 9:30 am and spoke to Claudia who instructed me to resend the chronic form and resend my script which I did, she then promised me a call back around 12:30 which I am still waiting for. I then called back already fuming and spoke to another idiot n who couldn't help me and said that I have to reapply for the chronic benefits and that they won't be able to reverse the money spent on medxpress for medication that's coming from my medical aid savings and not from the chronic benefit when I was initially promised that everything will be transferred
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Best regards,
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Best regards,
