*********** Disrespectful and careless employees

I am so disappointed and frustrated by this treatment from Discovery flexi care( health) I made a payment on the on the 23rd of November and my cover was resumed immidiately after I made the payment and did not have to send any proof of payments.

I made another payment on the 24th of December but the cover is still suspended for December. The last payment I made was on the 2nd of January and yet my cover is still suspended.

I haven't been covered for 2 weeks, even though the policy is paid up to date.

I have sent all 3 proof of payments, but because they are not working as a team, I have to re start and re explain my query and resend the proof of payments,everytime I get a chance to speak to someone over the phone or via email.

In total, I have sent 4 of each for November December and January but only getting automated responses stating that I either owe for Nov Dec or January, because know one knows what they are doing.

I am unable to visit the Doctor because of this and have explained to them telephonically, email and via bot but nothing is being done.

I have wasted my money to travel to the Doctor twice and was told the cover is still suspended and I have been using my money to purchase airtime and data.

Navesh Suden who said discovery is busy and can't call customers back, then dropped the phone

Email sent to Nomonde Skhele and the other person over the phone who said she's going for lunch and will escalate this when she gets back.

This is unacceptable and bad customer service.

All of them are saying different things