Disregard for Clients

Discovery's claim to process accounts within 5 working days is a fallacy. Submitted an account for services rendered on 10 December 2019 on 10 January 2020 for an amount of R540-60 & to date this account has NOT been paid. Secondly, my MSA commenced on 1 January 2020 with R34 752-00 and on 28 January 2020 am advised that there is NO CREDIT in this MSA account. Discovery Health has and is not interested in their clients and to date there has been NO explanation of what has happened to the credit. There has been no medical expenses during January 2020 to wipe out R31 472-00 !!!