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Pamela P

1 reviews | Active since Feb 2014

31 Jan 2015, 07:52

Dispute resolved

Thank you, Hello Peter. After getting the run around from Discovery the matter of their refusal to supply insulin on chronic medication has been resolved and I am no longer having problems in getting the prescribed life saving insulin.

0
Replies (5)
Discovery Health
Discovery Health's reply02 Feb 2015, 09:01
Official
Hello pampor,

Thank you for taking the time to post this wonderful feedback.

We remain committed to delivering excellent service at all times and your comment indicates we are moving in the right direction.

We look forward to you having many more dazzling moments in future.

Kind regards
Bruce
PP
Pamela P's update21 Feb 2018, 10:35
Reviewer Update
As per your recent decision regarding my appeal, could you please advise whether the scheme will pay R460,00 per month for Novo Rapid or if the advice to Clicks Pharmacy is incorrect. I was informed that an amount of R158,00 per month is what will be paid by Discovery. reference number is ********** 311. Please also advise whether this decision is permanent as I have endless difficulty when this is reversed and this time I have been without my insulin for the best part of a year. This has had an adverse effect on my health and who knows how long it will take to get the diabetes back to being controlled.
Discovery Health
Discovery Health's reply21 Feb 2018, 11:43
Official

Dear pampor

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

PP
Pamela P's update25 Feb 2018, 18:21
Reviewer Update
This enquiry is now requiring an urgent reply from Discovery. Please respond via my e-mail address.
Discovery Health
Discovery Health's reply27 Feb 2018, 08:16
Official

Dear pampor

Your We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team