Disovery Health Membership Cards Frustration!!!

On the 17th of November 2017 I added my husband to my medical aid and requested new membership cards to be sent to us. After waiting the 8 weeks we did not receive any new cards. I phoned and requested new cards on the 22nd of January 2018 and ask them to deliver the cards to my word address as the cards have not been delivered to our Postal address. On the 31st of January I phone again and they only rep**** that I should again wait 8 weeks and that the cards were indeed sent to our postbox after I specifically requested it be sent to my work address. It has been 13 weeks and we have still not received our membership cards!!!!!!! This is really starting to get ridiculous!!!