Dismissal of potential new client

I would like to take out Medical Cover with Discovery.

For two weeks I have been trying to talk to somebody who can help me. I need some questions answered on the various plans to help me make a decision. Firstly, trying to find a number for potential new clients is impossible. When I eventually got through to somebody they could hardly answer my questions and were very dismissive. I was told a broker would call me. I also did an online request for a broker to call me. I have yet to hear from anybody!

This is really disappointing - to dismiss a potential new client outright. It gives the impression that Discovery are too big to worry about a small, personal client.

Please could somebody call me, otherwise I'm going to Bonitas.