Dishonesty and ********* practices by discovery staff

I am honestly so sick of the constant back and forward I've been having with these ****s and *******

After 4 months my issue is still not resolved, I've been sent from pillar to post by every *********** agent and under qualified manager namely Odwa Goduka who is the client relationship manager but boy oh boy does he suck at managing client relationships, he blatantly **** over a recorded line stating that my gynecologist claim would be paid by discovery once I complete the refferal form and after doing exactly as he requested he proceeded to close my query and nor provide any further information, my husband had to call their lazy contact center more than 25 times in the span of 3 days trying to get a hold of Odwa who was either always busy or absent from work, needless to say the claim was never paid

Another one who lacks the qualifications of leadership is Preeyam, she too told multiple lies to my husband about the claim that would be settled, she was however smart enough to admit that the error was on their side but failed to resolve the issue and just like Odwa Goduka she went ghost on us and done no follow ups to provide feedback on the matter

I pay my premium timeously every single month and follow all the ridiculous processes laid out by this money making scheme but I was shocked to receive a very nasty email from Dr Heather Rens who is the head of clinical services and she rudely wrote in bold "We will not pay for the specialist visit from the Specialist Benefit" this is a woman who claims to have so much experience and qualifications but she lacks empathy and ethical behavior

This entire ordeal was caused by the biggest and boldest **** of them all, Gabisile Nala who is the agent who on-boarded me with all her lies and deciet, she is the one who blatantly and arrogantly **** by telling me my gynecologist is on their network under my specific plan, she even forced me to select a gp that I was not comfortable with

My pregnancy has been made a pure misery by these imbeciles and I am sick of being shoved around by them, they haven't paid for a single scan or consultation during my pregnancy but they are quick to debit my account

Discovery is not only a ****** business but an ********* one too, they lie, ***** and decieve their clients horrificly

I've logged all of the above with the ombudsman with every call recording and written communication as far too many people have been complaining about the exact same issues I'm having, it's time these white collar ********s get investigated and SHUT DOWN!