Dishonest

<p>End july my daughter of 15 had a sonar and diagnosed with a lump. So off to the specialist we go, very concerned parents. i called the medical aid to find out that if they needed to remove the lump, would it be paid for and after i give her the ICD10 codes the lady at the customer service assure me that it is covered and gives me a reference number. Specialist then decides to wait and see first if the tumour grows. So we waited 2 months and we go for another sonar. this time it is confirmed that the tumour has grown and that they have now found another one in her other breast. with her grandmother having stage 4 breast cancer and the fact that she is so young and that it hurts her when she plays sport, they decided not to take the change and remove them tomorrow. Specialist rooms phoned me today to let me know that discovery does not want to pay for the procedure. I phone discovery and am told that it is a scheme exclution and that the lady who gave me the assurance that it would be cover made a mistake and they sorry. Really!!!!!!!!!!!! now he says further that because she has not yet have had the procedure they can just rectify their mistake and what they really trying to say is "sorry but you on your own" he also informs me that i can pay for the procedure myself and if it is cancer then they will consider a review. I am a single mother and my company does not contribute to medical aid, i am struggling to make the payments for the medical aid as it is so where does he think i will get the R50K to pay a deposit? This is a child for goodness sake, where is the humanity with discovery? But oh boy they quick to take your money every month, that is not a problem!!!!!</p>