Disheartening…

I was diagnosed with staged 3 cancer in December 2021. Went through double mastectomy and currently still busy with chemo. I have been assigned Ms. Mikhita Chetty as my agent to process my chronic illness claim. I am lost for better words to express how I feel used by the Discovery company. I pay my monthly premiums but when it’s time to claim they are nowhere to be found! I’m this sick and not being attended to when I am still struggling to get hold of Ms. Chetty to give me feedback and a follow up and she doesn’t pick up my calls or respond to my messages. I’m so upset. This is so not professional.