DISGUSTONG SERVICE

Service vis the telephone is beyond PATHETIC overall almost customer care agents are not competetent i have a query since July i needed my refund all necessary documents sent through to date no response i call daily and am told there is no escalations email address you have got to be on the phone for a gazillion departments for the least amoutn of time i would say 2 hours it is beyond disgusting . Each time you get a consultant they put you back on the phone there is never a manager available ever .

Consultants just cut the calls and most promise to cal back to date no feedback .

The biggest issue is customer service it is at a ZERO i have proof of all my mails and calls and today i decided HELLO PETER needs to sort out DISCOVERY HEALTH taking peoples money making us have additional costs added to our budget telephone calls to DISCOVERY cost a months SALARY or if one is a pensioner all of their pension .

This is seriously a medical aid that needs to be investigated for the above as they about the largest medical entity in the country AND SADLY THIS HAS BEEN THE SAME FOR ME IN THE LAST 25 YEARS that is how long i'm with them i need a number for an OMBUDSMAN so that i can redirect this complaint ...............this is totally UNACCEPTABLE .............What happens to the pensioners that have no access to telephones because you are in the que waiting all day and this depletes your funds/data .. SOMEONE needs to take accountability for this ****TY SERVICE :

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