Disgustingly poor service.

I have to go for a colonoscopy and have sent my forms through for authorization 8 days ago today. They have not rep**** to my email or phoned back. I am very disappointed and frustrated. I may not be on the highest plan but I would like to think my membership is important. If I had a choice I would definately not be on Discovery. For all their help I might aswell throw my money on the garbage heap. Thanks for nothing Discovery.