Disgusting & *****ulent service

I was warned not to have my Vitality health checks done at a Discovery facility, but I could never have anticipated just how bad the experience would be. From poor service to outright *****, the entire interaction left me extremely disappointed.

Firstly, I lost 10,000 points on my health check and another 9,000 points on my fitness test due to what can only be described as blatant inaccuracies. The scale at the facility claimed I was 6kg heavier than I actually am—something I double-checked both before and after the appointment. Additionally, I was told my blood pressure was high, which I find implausible as someone who donates blood regularly and has never had an issue.

The fitness test was even more dubious. It awarded me only 1,000 points out of a possible 10,000, supposedly due to my VO2 levels, which I have no way of verifying. The lack of transparency in the process was appalling.

The service itself was equally atrocious. The nurse assigned to me was incredibly rude and unprofessional. When she wasn’t texting on her phone, she was making unsolicited comments about my posture. To top it off, she pressured me into reviewing her service on the spot, on a tablet in front of her. It was humiliating and entirely inappropriate.

When I reached out to Customer Support, I hoped for some resolution. Instead, I was told that even if I provided proof from another test (which I would have to pay for out of pocket), Discovery would not adjust the scores. This refusal to acknowledge or rectify their own errors is unacceptable.

I would strongly advise against using Discovery facilities for Vitality health checks. This experience was not only a waste of time and money but also left me questioning the integrity of their program entirely.