DISGUSTING SERVICE YET AGAIN.

Yet again Discovery Health has shown their true colours. When i joined discovery in June 2024, it was done through me company. i had a viral infection and needed to be admitted and was told there was a 3 month waiting period. which i gave into, but yet my original medical certificate states no waiting period. now 8 months later its a 12 month waiting period. there is now senior people that i will to assist. i am speaking to a team leader thats trying to just calm me down. I was told by the agent yesterday that all i need to have my hospital stay authorised was to have a chest xray done. they would like to confirm pneumonia. which i did. i was then told by another agent that blood test are needed. i am at a point of a pressure reading of 150/100 from the dr and he says i have a racing heart, guess what Discovery dont care. the TM refuses to give me any information on someone higher to speak to. or a to explain. how do you know what a patient is going through if the decision maker dont speak directly to you. discovery just dont care. i am so sick and tired of this. I asked for call recording and i was told go get it from the website. its simple. i still havent completed the application because its so complicated. i called over 3 weeks ago and a case manager was meant to call back still no call. you take our money and dont provide a service. discovery thinks they do us a favour. i pray to God that i dont die at home of a stroke. or heart attack. well discovery wont care.