Disgusting service - shame on you

Membership no: ********** 90 I am waiting for 5 days for authorization. I have called discovery almost 5 times a day and spoken to various *********** people. I even spoke to 1 of the managers called Richard who assured me that everything will be sorted out. They needed to send a form to Dr Viranna for review before authorizing. This is with the standards dept. who have sent the form to the incorrect dr. and I have to now suffer the consequences. This admission is for severe depression which I had explained and cannot wait. I have had endless issues with discovery and pray and hope that they can get more competent staff. This is a circus company. They do not realise that medical health issues can lead to death. Shame on you discovery.