DISGUSTING SERVICE RECEIVED

I have been a client of Discovery thrice - 2 being on the medical aid.<br> <br> We requested that the medical aid be cancelled / withdrawn due to unforeseen retrenchment of my husband but were instead told that we had to pay THREE MONTHS of premiums as the medical aid was suspended - even though we have NOT used a single cent out of the savings.<br> <br> How does that work? - If I cancel my car insurance, they don't ask me to pay for 6 months just to cancel!<br> <br> I have been waiting for over 5 days just for a withdrawal/termination letter - after sending emails almost everyday.<br> <br> How long does it take to provide a letter??<br> <br> This is really frustrating as the service is terrible for such a big organisation.<br> <br> Hopefully this complaint will help me in actually getting some assistance.<br> <br> <br> <br>