Disgusting Service Received

I’ve open a medical aid membership with Discovery Health a while ago, I’ve never used it till to date. My problem is about 3 months ago when I got ******/****** and had to close my bank cards for security purposes, not knowing that all my banks cards are not opened and when I went to a doctor and was told that my medical aid membership has been closed. Mind you without any communication from the medical aid that I have received, I hear this from my doctor’s receptionist. Immediately I was on a call with one of the Call Centre Agents who than explained to me what’s going on, I than accepted the information she shared with me, I than asked her if I make payment to date will everything go back to normal as I need to see my doctor soon, she said yes. She than sent me an email with the amount owing and told me I should just pay and everything will go back to normal without any problems. I accepted and the following day made full payment, 2 days later I get an email from discovery health saying payment has been received and I need to sign a Declaration of Health for them to reinstate my membership. As I was about to sign I read something I was disagreeing with, it mentioned that I can not be assisted by the medical aid for the next 8 weeks, I than called the call centre again and spoke to a different agent who told me that I was supposed to be told about the Declaration which I advised them I was not informed, I asked the agent to listen to the call and hear that I was not aware of the declaration, she than did and got back to me 3 days later to inform me that the other agent never informed me and that she will escalate my call to the billing manager to get the declaration waved off. 5 working days later, I called to find out the status of my query/escalation and was told that the billing manager has not yet responded to the agents emails. I waited another day or 2 and called again and was told that the only time I can get assisted was to sign the declaration form. I than explained to the agent that the initial call was me refusing to sign the declaration form why about 2 weeks would I do that? She than placed me on hold and transferred the call to a gentleman which I think is the billing manager who than advise me that he that there’s nothing that he can do without the form being signed or else he will refund me all my money I have paid towards my medical aid, ewe than agreed to that and till this date I haven’t received my money!!!! I’ve been calling and emailing and not getting assisted at all and this is very frustrating and I’m using my resources every single day to get this resolved and till this date nothing has happened!! I am very disgusted and appalled by the lack of service I have received!! Can I please get ALL MY MONEY BACK ASAP!!!!!!!!!