Disgusting service providers!

I've been with discovery for a short while now and Iv had nothing but disgusting service. Firstly they incorrectly calculated my payment to them for outstanding fees, because I had enquired if my December payment was included in the outstanding payment. Which the consultant confirmed that it was. Payment was made. When I called to change my debit date for my medical aid. I was told that my December payment was not paid and that I must let the December payment bounce and have a double debit to be done in January but nothing will be affected. I will still have cover. I did exactly what they told me. Even knowing that I'm highly pregnant and high risk. This is what I was advised to do.

But my cover was suspended and I needed to be hospitalized. And I had no cover. Because of the lack of concern by discovery employees.

My vitality was not canceled, they never called to confirm if I wanted to continue with vitality.

They send me messages that I'm being debited double my payment because they didn't confirm my earnings and never sent me emails to confirm.

There is so much more that has been done that is unfair to me as the client.

But in a nutshell. Discovery is a PATHETIC SERVICE PROVIDER!!!

I would never recommend them to any person who is looking for any sort of cover.

Please do not join discovery. They are useless.