RS
René Schutte
1 reviews | Active since May 2022
23 May 2022, 13:39
Disgusting Service & lack of empathy from Discovery Health
After suffering menstrual migraines for a long while my daughter consulted a GP & was given oral meds that didn't work. She was referred to a gynaecologist who also gave oral meds which also didn't work (Discovery doesn't pay for any of these meds !) the last resort would be inserting the IUD. Spent +-R4 000.00 to get said IUD (again not covered). Gynaecologist could not get IUD inserted due to complications & said it would have to be done in theatre. Discovery would not authorise as her symptoms do not meet their criteria! The consultants advice - go back & let them try again! Don't you think the DR would have persevered if it was working ?Why is she paying premiums & gap cover but absolutely nothing is covered ?
Helpful (0)
Replies (6)0
Replies (6)
Discovery Health's replyOfficial
24 May 2022, 07:10Dear René S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 May 2022, 07:10
Official
Dear René S
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
24 May 2022, 10:03Dear René S
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply24 May 2022, 10:03
Official
Dear René S
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
RS
René Schutte's updateReviewer Update
24 May 2022, 10:06Dear Discovery
I have rep**** to you mails immediately.
Waiting on your feedback
I have rep**** to you mails immediately.
Waiting on your feedback
RS
René Schutte's update24 May 2022, 10:06
Reviewer Update
Dear Discovery
I have rep**** to you mails immediately.
Waiting on your feedback
I have rep**** to you mails immediately.
Waiting on your feedback
RS
René Schutte's updateReviewer Update
24 May 2022, 11:22Dear discovery
Your escalations consultant has been in contact.
Unfortunately it was not helpful at all - which basically at this point is to be expected.
We must now go back to the GP for a referral specialist authorization & then request the gynaecologist do the procedure at a day clinic.
Do you honestly think he is going to travel to a day clinic to perform 1 procedure when he does everything else at the hospital where he's based !
Then when asked where the nearest day clinic was - we were told OPTIMED !!!!!!!
Optimed is a EYE CLINIC !!!!!!!!!!!!!!
Your explanations & logic are getting worse.
Your escalations consultant has been in contact.
Unfortunately it was not helpful at all - which basically at this point is to be expected.
We must now go back to the GP for a referral specialist authorization & then request the gynaecologist do the procedure at a day clinic.
Do you honestly think he is going to travel to a day clinic to perform 1 procedure when he does everything else at the hospital where he's based !
Then when asked where the nearest day clinic was - we were told OPTIMED !!!!!!!
Optimed is a EYE CLINIC !!!!!!!!!!!!!!
Your explanations & logic are getting worse.
RS
René Schutte's update24 May 2022, 11:22
Reviewer Update
Dear discovery
Your escalations consultant has been in contact.
Unfortunately it was not helpful at all - which basically at this point is to be expected.
We must now go back to the GP for a referral specialist authorization & then request the gynaecologist do the procedure at a day clinic.
Do you honestly think he is going to travel to a day clinic to perform 1 procedure when he does everything else at the hospital where he's based !
Then when asked where the nearest day clinic was - we were told OPTIMED !!!!!!!
Optimed is a EYE CLINIC !!!!!!!!!!!!!!
Your explanations & logic are getting worse.
Your escalations consultant has been in contact.
Unfortunately it was not helpful at all - which basically at this point is to be expected.
We must now go back to the GP for a referral specialist authorization & then request the gynaecologist do the procedure at a day clinic.
Do you honestly think he is going to travel to a day clinic to perform 1 procedure when he does everything else at the hospital where he's based !
Then when asked where the nearest day clinic was - we were told OPTIMED !!!!!!!
Optimed is a EYE CLINIC !!!!!!!!!!!!!!
Your explanations & logic are getting worse.
Discovery Health's replyOfficial
27 May 2022, 11:06Dear René S
Please check your emails for feedback from us.
Regard
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply27 May 2022, 11:06
Official
Dear René S
Please check your emails for feedback from us.
Regard
Discovery Health Servicing Team
Discovery Health Servicing Team
RS
René Schutte's updateReviewer Update
27 May 2022, 12:15Dear Discovery
I have received your mail.
Guess what you're still of no help. Very disappointed.
Will not recommend to anyone.
Looking to change medical aids & advising family & friends to do the same.
I have received your mail.
Guess what you're still of no help. Very disappointed.
Will not recommend to anyone.
Looking to change medical aids & advising family & friends to do the same.
RS
René Schutte's update27 May 2022, 12:15
Reviewer Update
Dear Discovery
I have received your mail.
Guess what you're still of no help. Very disappointed.
Will not recommend to anyone.
Looking to change medical aids & advising family & friends to do the same.
I have received your mail.
Guess what you're still of no help. Very disappointed.
Will not recommend to anyone.
Looking to change medical aids & advising family & friends to do the same.