Disgusting service honestly

I am so sick of been made a fool with Discovery. Your’ll give pathetic service to your clients… I called in again this morning to find out about my medical aid card that I am waiting for from June 2019. Only to be on hold for 20minutes and to come back to a consultant telling me she doesn’t know why its taking so long or what the problem is!!! If yourll are working there and not sure what the problem is how the hell will I know???? She tells me she can see many queries on her side and a lot of escalations but no feedback…. WHAT ARE YOU GUYS DOING??? To take out the monthly premium yourll are very good but to sort out our issues we must do the running around. I have already posted on HelloPeter and received feedback we are attending to your query…..I’m sure yourll are for the last 6 months now! Disgusting service honestly ***