Disgusting service from MedXpress

I uploaded a new prescription to MedXpress Tues, 13 Feb, which was acknowledged as usual by SMS. When I had heard nothing further by Saturday, 17th, I found that the prescription was not on the website. I then sent enquires by SMS, WhatsApp and on the website. On Tues, 20th, after no response to any of these enquires, I spoke to a consultant on the Discovery Chatbot, who told me that MedXpress were experiencing a backlog and that I should go to a pharmacy. When I told the consultant that there are no pharmacies in Nieu-Bethesda I was asked if this could be checked by the consultant. After I repeated that there are no pharmacies in our town, I was promised that someone from MedXpress would call me urgently. I have yet to receive any further feedback