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jN
jessica N

1 reviews | Active since Aug 2017

13 Jan 2020, 15:48

Disgusting Service from Discovery for the last 6 months

My parents have been with discovery for the last 6 months and to date we have not received they medical aid cards. I think this is terrible service. I have called on a number of occasion and have just been given the run around saying the courier has been sent or there is a delay in the post… its 6 months they are in south Africa not overseas!!! My parents are elderly and I don’t appreciate service like this from Discovery!! Totally disappointed On behalf of MR & MRS REDDY ***

0
Replies (4)
Discovery Health
Discovery Health's reply14 Jan 2020, 07:31
Official
Dear jessica N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team
Discovery Health
Discovery Health's reply16 Jan 2020, 13:48
Official
Dear jessica N

Please check your emails for final feedback from us.
 
Regards
 Discovery Health Servicing Team
jN
jessica N's update20 Jan 2020, 11:30
Reviewer Update

Hi, please can you contact my dad Mr D Reddy on *** and he will confirm the address where the courier can deliver his cards urgently. thank you
jN
jessica N's update10 Feb 2020, 08:41
Reviewer Update
I am totally disgusted with Discovery service…..this query is going on for months now…I am a member from 2019 and still have not received my membership cards or my documents.
I have called a number of times , posted on hello Peter was assured my cards will be couriered and to date nothing !!!!
I am sure it doesn’t take +- 6months for a client to get his documents!!!
Very disappointing service
MR D REDDY
***