Disgusting service from Discovery

i am extremely apalled. since i was pregnant there has been endless issues regarding specific buckets claims need to be paid from. I was always embarrassed told to pay out of my pocket then only getting a portion of my money back whereas there are funds available. Discovery claims the surgeon needs an authorisation which was added onto the hospital authorisation and still this was declined and i received a bill of 16 000 so tell me who has this money laying around. then there was an approval for extended benefits from dates prior to the motivation letter and now having to change it is such an issue. dont even get me started on the waiting on the line for over 20 minutes on 4 seperate occassions and still the line drops and no one calls me back. i get escalated over and over and then just to be told oh sorry the turn around time is 2-3 working days.

the increase in premium is deducted so effortlessly and the monthly premium is being deducted so effortlessly. everyone at discovery is getting paid and they dont care how it affects the next person. so how is discovery making money when they cant even deliver a service.

i have come to a point where i absolutely only want to deal with Aabeda Khan because she is the only person who has brains in that place and able to deal and resolve my queries. this is about over a year of dealing with this same **** over and over and over

and mind you for the last week i am still waiting for the 5 managers to call me and sort out my issue