NM
Nicole M

1 reviews | Active since Dec 2017

02 Mar 2025, 07:45

Disgusting service from Discovery

Wish I could give them a zero rating, they are doing *****ulent debit orders on my account, I cancelled my medical aid with them in beginning of January, got the email saying my last day with the scheme is 31st of January, they debited my account in February and again in March, they changed the references to make sure the bank doesn’t pick it up. Each reversal costs money and each debit order stop costs money.

They refused to pay claims saying Im still in a waiting period even after the waiting period ended.

I will not use Discovery for anything ever, not medical aid or insurance or banking. And will most definitely not recommend them.

0
Replies (2)
Discovery Health
Discovery Health's reply03 Mar 2025, 07:03
Official
Dear Nicole M 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Mar 2025, 16:05
Official
Dear Nicole M 

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team