Disgusting service

I have been a member of Discovery for many many years. At the beginning of the month WITH sufficient funds in my account ABSA bank dishonoured my debit order. On Thursday at 5 pm I received a sms informing me my health benefit have been suspended. I immediately paid the owed amout and sent proof of payment to Discovery. Phoned them but they said I had to wait for a phone call with a reference nr which never came. What I am furious about is the fact that I was given NO OPPORTUNITY to rectify the situation and as I understand it by law I must be given at least 10 days in which to do so. Obviously they are scared to spend my money back on me should I need medical assistance. Itçs not that I cost them much as it is. Poor service delivery. Furious and disappointed