Disgusting service

My Mum who I pay medical aid for passed away 4 days ago. I emailed to request cancellation. I got a response with a reference number and was advised that you will get back to me. This morning I called and was advised my an idiotic consultant who could not even show some empathy and say sorry for your loss, that I must send a death certificate through. The stupidity of that request! I pay for her medical aid. I want to cancel. Simple as that! I told her that and asked to speak to a manager at which point she put me on hold and cut my call!